Charrington Manor Care Home
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds80
- SpecialismsCaring for adults over 65 yrs, Dementia
- Last inspected2023-03-23
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
People describe a real warmth when they visit. Residents seem visibly content and engaged, joining in with the regular activities or just enjoying quiet moments in the well-kept gardens. Several families mention how smoothly their relatives transitioned here from other care homes, settling in more quickly than expected.
The eight family priority themes
- Staff warmth72
- Compassion & dignity74
- Cleanliness68
- Activities & engagement88
- Food quality65
- Healthcare70
- Management & leadership72
- Resident happiness75
What inspectors found
Inspected 2023-03-23
Is this home safe?
Is the care effective?
The Effective domain was rated Good at the February 2023 inspection. This covers training, care planning, healthcare access, nutrition, and how well the home supports people to maintain their health and independence. The home lists dementia as a specialism, which means inspectors will have looked at dementia-specific practice as part of this domain. The published summary does not include detail about training content, GP visit frequency, or how care plans are constructed and reviewed.Is this home caring?
The Caring domain was rated Good at the February 2023 inspection. This domain covers staff warmth, dignity, respect, and whether people are supported to maintain independence. A Good rating means inspectors did not find concerning practice and found positive evidence of kind interactions. The published summary does not include specific observations such as whether staff used preferred names, knocked before entering rooms, or moved without rushing.Is the home responsive?
The Responsive domain was rated Outstanding at the February 2023 inspection. This is the highest possible rating and requires inspectors to find specific, compelling evidence that the home goes well beyond standard expectations in tailoring care and daily life to individual people. For a dementia-specialist home, this typically means individualised activities, meaningful engagement for people at all stages of dementia, and robust processes for understanding and responding to personal preferences. The published summary does not reproduce the specific examples that led to this rating, but the bar for Outstanding is high.Is the home well-led?
The Well-led domain was rated Good at the February 2023 inspection. A named registered manager, Mrs Alina Simona Varga-Pali, is in post, and the nominated individual is Mr Aderio Rocha. The home is operated by Hamberley Care (West Byfleet) Limited. A Good Well-led rating indicates that inspectors found adequate governance, a culture that supports staff to raise concerns, and processes for monitoring and improving quality. The published summary does not include specific detail about manager visibility, staff morale, or recent quality improvement actions.
Source: CQC inspection report →
What the evidence base says
The home provides care for people over 65, with particular experience in dementia support. For residents living with dementia, the consistent carer teams seem especially valuable — having the same familiar faces who understand their specific needs and routines. The structured daily activities and calm environment help people stay engaged at their own pace. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charrington Manor scores well overall, lifted significantly by an Outstanding rating for responsiveness, which reflects strong evidence that your parent will have a meaningful life here. Scores in other areas are solid but reflect the limited specific detail available in the published inspection findings.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
People describe a real warmth when they visit. Residents seem visibly content and engaged, joining in with the regular activities or just enjoying quiet moments in the well-kept gardens. Several families mention how smoothly their relatives transitioned here from other care homes, settling in more quickly than expected.
What inspectors have recorded
The carers here are consistently described as patient and professional, taking time to really understand each resident. There's an open-door approach from management that families appreciate, and people mention feeling genuinely welcomed and included in their loved one's care. The home has created an inclusive atmosphere where dignity comes first.
How it sits against good practice
If you're looking for somewhere in West Byfleet that focuses on really knowing each resident as an individual, Charrington Manor could be worth exploring.
Worth a visit
Charrington Manor Care Home in West Byfleet was rated Good overall at its inspection on 20 February 2023, with four domains rated Good and one, Responsive, rated Outstanding. The Outstanding Responsive rating is the standout finding: it means inspectors found specific, compelling evidence that the home goes well beyond the standard in tailoring life here to individual people. For an 80-bed nursing home specialising in dementia care for adults over 65, this is a meaningful achievement and the clearest indicator that your parent is unlikely to be left without something purposeful to do. The main limitation of this report is that the published inspection summary is brief and does not provide the specific observed detail that would allow a fuller picture of daily life. Staffing ratios, food quality, night cover, agency use, and how families are kept informed are all areas where you will need to ask direct questions on a visit. The full inspection report, available as a PDF from the official findings, may contain more detail and is worth reading before you visit.
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In Their Own Words
How Charrington Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where consistent carers build real relationships with every resident
Dedicated nursing home Support in West Byfleet
Finding somewhere that genuinely understands your loved one takes time — Charrington Manor Care Home in West Byfleet seems to get this right. Families talk about how the same carers look after their relatives day after day, learning their little preferences and making them feel properly known. It's this personal approach that appears to help residents settle in and feel comfortable.
Who they care for
The home provides care for people over 65, with particular experience in dementia support.
For residents living with dementia, the consistent carer teams seem especially valuable — having the same familiar faces who understand their specific needs and routines. The structured daily activities and calm environment help people stay engaged at their own pace.
“If you're looking for somewhere in West Byfleet that focuses on really knowing each resident as an individual, Charrington Manor could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Charrington Manor scores well overall, lifted significantly by an Outstanding rating for responsiveness, which reflects strong evidence that your parent will have a meaningful life here. Scores in other areas are solid but reflect the limited specific detail available in the published inspection findings.
Homes in South East typically score 68–82.The three-lens summary
What families tell us
People describe a real warmth when they visit. Residents seem visibly content and engaged, joining in with the regular activities or just enjoying quiet moments in the well-kept gardens. Several families mention how smoothly their relatives transitioned here from other care homes, settling in more quickly than expected.
What inspectors have recorded
The carers here are consistently described as patient and professional, taking time to really understand each resident. There's an open-door approach from management that families appreciate, and people mention feeling genuinely welcomed and included in their loved one's care. The home has created an inclusive atmosphere where dignity comes first.
How it sits against good practice
If you're looking for somewhere in West Byfleet that focuses on really knowing each resident as an individual, Charrington Manor could be worth exploring.
Worth a visit
Charrington Manor Care Home in West Byfleet was rated Good overall at its inspection on 20 February 2023, with four domains rated Good and one, Responsive, rated Outstanding. The Outstanding Responsive rating is the standout finding: it means inspectors found specific, compelling evidence that the home goes well beyond the standard in tailoring life here to individual people. For an 80-bed nursing home specialising in dementia care for adults over 65, this is a meaningful achievement and the clearest indicator that your parent is unlikely to be left without something purposeful to do. The main limitation of this report is that the published inspection summary is brief and does not provide the specific observed detail that would allow a fuller picture of daily life. Staffing ratios, food quality, night cover, agency use, and how families are kept informed are all areas where you will need to ask direct questions on a visit. The full inspection report, available as a PDF from the official findings, may contain more detail and is worth reading before you visit.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Charrington Manor Care Home measures up against the other homes you’re considering. Free account.
In Their Own Words
How Charrington Manor Care Home describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where consistent carers build real relationships with every resident
Dedicated nursing home Support in West Byfleet
Finding somewhere that genuinely understands your loved one takes time — Charrington Manor Care Home in West Byfleet seems to get this right. Families talk about how the same carers look after their relatives day after day, learning their little preferences and making them feel properly known. It's this personal approach that appears to help residents settle in and feel comfortable.
Who they care for
The home provides care for people over 65, with particular experience in dementia support.
For residents living with dementia, the consistent carer teams seem especially valuable — having the same familiar faces who understand their specific needs and routines. The structured daily activities and calm environment help people stay engaged at their own pace.
Management & ethos
The carers here are consistently described as patient and professional, taking time to really understand each resident. There's an open-door approach from management that families appreciate, and people mention feeling genuinely welcomed and included in their loved one's care. The home has created an inclusive atmosphere where dignity comes first.
The home & environment
The building itself has been thoughtfully designed to help residents stay as independent as possible, with good accessibility throughout. The grounds are kept to a high standard, giving people pleasant outdoor spaces to enjoy. Food gets a particular mention from one family member who found it exceptional.
“If you're looking for somewhere in West Byfleet that focuses on really knowing each resident as an individual, Charrington Manor could be worth exploring.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
